Shipping Policy

Thank you for shopping with Sajh Dhaj Kai. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed after payment has been successfully received. Once your order has been confirmed, we will begin preparing it for dispatch.

During busy periods, promotional events, or public holidays, processing times may be slightly longer. If there is any significant delay, we will contact you using the details provided with your order.

Delivery Time

Our standard delivery time is 9–10 working days from the date your order is placed.

Please note that delivery times are estimates and may vary depending on your location, courier services, customs clearance (for international orders), or unforeseen circumstances beyond our control.

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation with tracking information (where available), allowing you to monitor the progress of your delivery.

Delivery Address

Please ensure that your shipping address is accurate and complete when placing your order.

Sajh Dhaj Kai cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

Failed Deliveries

If a parcel is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the parcel, the customer may be responsible for any additional shipping costs required to resend the order.

International Shipping

We ship to selected international destinations.

International customers are responsible for any customs duties, import taxes, or other charges imposed by their country’s customs authorities. These charges are not included in the purchase price or shipping cost and must be paid by the customer where applicable.

Delays

While we aim to deliver all orders within the stated timeframe, delivery may occasionally be delayed due to factors outside our control, including:

  • Severe weather conditions.

  • Customs inspections.

  • Courier delays.

  • Public holidays.

  • High order volumes.

We appreciate your patience should any of these situations arise.

Damaged or Missing Parcels

If your order arrives damaged or you believe your parcel has been lost, please contact us as soon as possible so we can investigate the issue with the courier.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Sajh Dhaj Kai

Email: orders@sajhdhajkai.com

Telephone: 07466 320400

We are always happy to assist you with any shipping enquiries.